Wellness checks arrive late
I keep getting a “💗 Wellness check needed” notification on my phone. It seems my wellness check only goes out when I open the app.
My family got a “Caution” alert saying “Today's scheduled wellness check hasn't arrived yet. Please check on them yourself.”
To save battery, Android slows down or stops apps you don't use often. Anbu runs briefly once a day around the set time to send the wellness check, so when this restriction applies, it can miss the set time and arrive much later. That is when the notification above appears.
If no wellness check arrives within two hours past the set time, your family receives the alert above. This can happen even when the sender is perfectly fine and only the delivery was delayed.
On the sender's phone, open the app and look near the top for a yellow notice saying “Battery restriction needs to be turned off”. Tapping it goes straight to the settings screen, and once you lift the restriction the notice disappears.
Why is this the only notice in yellow?
It means wellness checks are not stopped altogether — they may just be delayed. Notices shown in red mean a feature is actually blocked.
Tapping the yellow notice opens this window right away.
Turn off battery restriction
When your phone goes into power saving, wellness checks to your guardians may arrive late or be missed.
Tap [Open Settings] below and set "Battery" to "Unrestricted". Your wellness check will then arrive more reliably around the scheduled time each day.
※ Wording may differ slightly depending on your phone's manufacturer.
Step count isn't showing
My family member's step count isn't showing. The “They walked N steps today” notification never arrives.
Each day's wellness check carries that day's step count, so family can see how much they moved. If the step permission is off on the sender's phone, the wellness check still goes through, but the step count is left out.
On that phone, open the app and look below the safety code for a red notice saying “Step count permission is off. Tap here to allow it.”. Tapping it asks for the permission again.
Do you look at anything besides steps?
Only the step count is sent. We do not check where you have been or which apps you have used.
Tapping the red notice brings up Android's own permission request. Allowing it there is all you need.
However, if you have already declined several times, Android stops showing that request. The window below appears instead.
Permission needed
Please allow Physical Activity (Motion & Fitness) in the app settings.
An emergency request came without a location
I received an emergency request, but there is no [🗺️ View location] button on the alert.
Location permission is required to send the current location along when the emergency button is pressed. Without it, the emergency alert still reaches everyone in the family, but where they are does not go with it.
On the sender's phone, open the app and look below the [I need help] button for a red notice. Tapping it asks for the permission again.
Are you tracking my location all the time?
No. We collect no location at all under normal circumstances. Only when [I need help] is pressed do we take a single reading at that moment and pass it to family, and that location is erased at midnight that day.
Tapping the red notice brings up Android's own permission request. Allowing it there is all you need.
However, if you have already declined several times, Android stops showing that request. The window below appears instead.
Location permission needed
Go to "Permissions" → "Location", then choose "Allow only while using the app".
Find and select "Anbu", then under "Location" choose "While Using the App".
Anything else
I tapped the notice, but the settings screen didn't open properly.
The name and location of the settings screen differ slightly by manufacturer. Please open your Settings app, find Anbu, and check the permissions section directly.